Welcome to kgnhos.com. We understand that you may have various questions when shopping for men’s and women’s suits. To help you enjoy your shopping experience more easily, we have compiled some frequently asked questions and answers. If your question is not listed here, please feel free to contact us through our customer service channels and we will be happy to help you.
- Account and Registration
How to register an account?
Visit our website, click the “Register” button at the top of the page, and follow the prompts to fill in the relevant information, including name, email address, password, etc., to complete the registration.
What if I forget my password?
On the login page, click the “Forgot Password” link and enter the email address you used when registering. We will send a password reset link to your email. - Product browsing and purchasing
How to search for products?
Enter keywords (such as suits, men’s suits, women’s suits, etc.) in the search box at the top of the website homepage or any page, and click the search button to view related products.
What information does the product details page contain?
The product details page includes information such as product pictures, prices, sizes, colors, materials, washing instructions, size charts, and customer reviews.
How to choose the right size?
Please refer to our size chart and choose the right size according to your height, weight, chest circumference and other data. If necessary, you can also contact our customer service for personalized size recommendations. - Order and payment
How to place an order?
Add the selected items to the shopping cart, click the shopping cart icon to enter the shopping cart page, confirm that the order information is correct, click the “Checkout” button, and follow the prompts to complete the payment.
What payment methods are supported?
We support multiple payment methods such as credit cards, debit cards, PayPal, etc. On the checkout page, you can choose the payment method that suits you best.
How to check the order status?
Log in to your account and click the “My Order” button at the top of the page to view the status of all orders, including pending payment, paid, shipped, completed, etc. - Return and after-sales
What is the return and exchange policy?
We provide a 7-day unconditional return and exchange service. After receiving the goods, if you need to return or exchange the goods due to inappropriate size, color, etc., please make sure that the goods are not worn, washed, or damaged, and keep the original packaging and labels.
How do I apply for a return or exchange?
Log in to your account, click the “My Orders” button at the top of the page, find the order you want to return or exchange, click the “Apply for a Return or Exchange” button, and follow the prompts to fill in the return or exchange application.
After-sales service contact information?
You can find the contact information by checking the Contact Us page to contact our after-sales service team. - Others
How do I get coupons and promotions?
Please subscribe to our newsletter, we will regularly release coupons and promotions.
How do I contact customer service?
You can contact our customer service team via email or by calling the customer service hotline.
How do I protect personal information?
We strictly abide by our privacy policy to protect your personal information. During the shopping process, please ensure that your network connection is secure and avoid entering sensitive information on public wireless networks.
