Welcome to kgnhos.com, we are committed to providing you with high-quality men’s and women’s suits and a high-quality shopping experience. In order to ensure your rights, we have formulated the following return and exchange terms. Please read the following carefully to understand our return and exchange policy.
- Return and Exchange Conditions
Product Quality Issues: If the goods you received have quality problems, such as fabric defects, poor workmanship, serious size discrepancies, etc., you have the right to apply for a return and exchange.
Non-quality return and exchange: If the goods have not been worn or washed and the original packaging and labels are intact, you can apply for a return and exchange without reason within 7 days after receiving the goods (calculated from the date of receipt). However, please note that some special or customized products may not support return and exchange without reason, please refer to the product details page for details. - Return and Exchange Process
Submit an application: Log in to your account, find the order that needs to be returned or exchanged in “My Orders”, click the “Apply for Return and Exchange” button, and fill in the return and exchange application according to the page prompts.
Review application: We will review your return and exchange application as soon as possible after receiving it. After the review is passed, we will send you the return address and precautions by email or SMS.
Return of goods: Please return the goods to the address we provide, and make sure that the goods are well packaged and fully labeled. If the goods to be returned or exchanged include gifts, please send the gifts back together.
Processing of returns and exchanges: After we receive the returned goods, we will conduct a quality inspection. If the goods meet the return and exchange conditions, we will handle the refund or exchange procedures for you according to your needs. The refund will be returned to your payment account by the original route, and the exchange will be re-shipped according to the size and color you specified. - Notes on returns and exchanges
Freight: For returns and exchanges caused by product quality problems, we will bear the round-trip freight. For returns and exchanges not caused by quality problems, the freight will be borne by you.
Return and exchange period: Please submit a return and exchange application within 7 days after receiving the goods. It will not be accepted after the deadline.
Product status: The returned goods must keep the original packaging and labels intact, and have not been worn or washed. If the product is worn, stained or damaged, we will refuse the return or exchange application.
Refund time: The refund processing time is usually 2 working days, depending on your payment method and bank processing speed. - Special case instructions
Customized products: Customized products (such as suits customized according to customer sizes) generally do not support returns or exchanges. Please carefully check the size information before placing an order to ensure that the customized product meets your needs.
Group purchase products: Group purchase products may enjoy special discounts, but the return and exchange policy may be different. Please read the return and exchange terms in the group purchase details page carefully before purchasing. - Contact us
If you have any questions about the return and exchange terms or need further help, please feel free to contact our customer service team.
We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the purchased products, please apply for a return or exchange according to the above process. We will serve you wholeheartedly, thank you for your understanding and support!
