Welcome to kgnhos.com, we are committed to providing you with efficient and safe transportation services. The following are our shipping terms, including import and export standards, shipping time, and the logistics companies we cooperate with. Please read the following carefully to understand our shipping policy.
- Import and export standards
Export standards:
We strictly abide by US export laws and regulations to ensure that all exported goods meet relevant standards and requirements.
When exporting goods, we may need you to provide necessary export licenses, certificates or other documents to comply with relevant laws and regulations.
Import standards:
For international orders, we may need you to provide import licenses, certificates or other documents to meet the import requirements of the destination country.
Imported goods may involve tariffs, taxes or other fees, which will be borne by you. We recommend that you understand the relevant tax policies of the destination country before ordering. - Shipping time
Domestic transportation:
We usually provide two options: standard shipping and expedited shipping. Standard shipping usually takes 7 working days, while expedited shipping may be delivered within 3 working days.
Shipping time may vary depending on the region, weather or actual conditions of the logistics company. We will do our best to provide accurate shipping times, but we are not responsible for delays caused by force majeure.
International Shipping:
International shipping times are usually longer and may take up to 12 working days, depending on the destination country, customs clearance speed, and the service efficiency of the logistics company.
We recommend that you consider the additional shipping time when choosing international shipping, and pay attention to the customs policies of the destination country so that the goods can be cleared and received in time. - Cooperated logistics companies
We work with many well-known logistics companies to ensure that your goods can be delivered safely and on time. Here are some of the logistics companies we work with:
Domestic: UPS, FedEx, USPS, etc.
International shipping: DHL, TNT, EMS, etc.
We will choose the most suitable logistics company for delivery based on your order and transportation needs. For service details and shipping time of a specific logistics company, please visit its official website or contact our customer service team. - Shipping costs
The shipping costs will be based on the weight, size, transportation distance and the shipping method you choose. At checkout, the system will automatically calculate and display the shipping costs. We may launch shipping promotions from time to time, please pay attention to our website or newsletter for the latest information. - Shipping Tracking
Once your order is shipped, we will send you a shipping notification containing tracking information by email. You can use this information to track the status of your order on the official website of the logistics company. If you have any questions or need further assistance, please feel free to contact our customer service team. - Notes
When receiving the goods, please be sure to check the packaging and integrity of the goods. If you find that the goods are damaged or missing, please contact our customer service team immediately and provide necessary photos and evidence.
If the goods are lost or damaged due to the fault of the logistics company, we will try our best to assist you in claiming compensation from the logistics company. But please note that the result of the claim will depend on the policy and actual situation of the logistics company.
We are committed to providing you with quality transportation services. If you have any questions about the above terms or need further help, please feel free to contact us!
